Whether you are relocating for the first time, on your fourth set of orders, or retiring…moving is Exciting! Exhausting! Emotional! We get it. We are people just like you that have relocated numerous times, whatever the reason: a new job; to be closer to family; for health reasons; retirement – like I said, we get it. It takes a lot of energy to move to a new area and locate a new home, a new doctor, a new school – new everything!
Our goal is to help you find a financing option for your next home. Together we’ll select the right loan program – we offer VA, USDA, FHA, Conventional and Portfolio loans. We operate on your timetable and will communicate according to your preference - email, fax, text, mail and phone. We’re ready to serve you and serve you well.
~ Jennifer McClaren & The West Town Bank & Trust Team
Do you feel lost about your mortgage options?
Do you feel like you do not have ANY
options to purchase a home?
Do you realize how low interest rates are right now?
Want to Refinance?
Trying to find or sell a house is just part of the stress in relocating, Coasties on the Move wanted to provide you an amazing resource to help answer all your financial questions, concerns, or just a source to seek advice if you are feeling lost! See what fellow Coasties have to say about Jennifer McClaren and her team of loan officers [Heather Hunter, Lori Tulloch, Leann Whitley & Marilyn Turner]. Contact them NOW before you proceed any further in the buying/selling process -- YOU WILL BE SURPRISED WHAT YOUR OPTIONS TRULY ARE RIGHT NOW!
~ Wendy [Creator of Coasties on the Move]
Jennifer C. McClaren
Director of Mortgage Lending
West Town Bank & Trust
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After talking to Heather Hunter I knew she was going to be the perfect person to help us out and she didn't disappoint us. She was so efficient and got us all the documents that we needed the evening that I told her the job was hers. It was nice to talk to an actual person and know that we were being taken care with the up most respect. She was able to get our house closed in 3 weeks. I knew that no matter what question I had she would always get back to me quickly. They gave me the best interest rate and treated me like a person and not just another case. I called and talked to USAA, considering we bank with them, but it just did not feel right and then after reading peoples posts about their issues with USAA I had no doubts that I made the best decision. I actually just referred another CG family to Heather as they are buying their first home here in Virginia. They do not treat their clients as another case they treat them like friends and that makes the process that much better.
Thank you again for recommending Albemarle Bank & Trust ~ Nicole J. [Virginia Beach, Va]
When we were going through the process of buying another home, we called around to several banks, including USAA and Navy Federal. By far, Jennifer McClaren and her team at Albemarble Bank offered the best rates, the most personal & amazing customer service, and always responded to any questions we had immediately. Hands down they exhibit the best customer service I have encountered in a business in a long time. I think a smaller bank offers you the time and service that a client deserves with all the quality of a bigger bank. I will definitely contact Jennifer the next time we need any mortgage assistance.
I cannot recommend them enough ~ Mike L. [Headquarters / Washington D.C.]
I cannot say enough wonderful things about Albemarle Bank and The McClaren Team. After what felt like a never ending up hill battle with Navy Federal the McClaren Team took over, found me a better rate, and worked endlessly to help get us to closing on time. My loan agent even worked while she was on vacation. They really truly care about their clients and bend over backward to make things happen for them. I without hesitation highly highly recommend choosing them!
~ Kim H. [ASCC / Cape Cod, Ma]
SVP / Director of Mortgage Lending
West Town Bank & Trust
Heather was great! We were first time buyers on top of buying from another state (so we've never even met). She was referred to me by another Coastie and I am so glad she was. We had some last minute issues and she worked to quickly get them straightened out and answered all our questions, calmed all our jitters and was just plain awesome! I can tell why they are the official bank referral for COTM!
~ Stephanie S. / Virginia
Our experience was EXCELENT! Heather Hunter is awesome and patient. She goes above and beyond anything we could have expcted and worked even after hours on many occasions to make things quick and smooth for us. HIGHLY reccomened them to anyone looking to purchase!
~ Lori C. / Georgia
Based on the COTM referraL and other spouses input we went with Albemarle instead of USAA. So glad we did. Our loan rep was attentive, time conscientious, thorough and professional. I tried to have all documentation ready to begin process. Marilyn was fabulous. She helped with getting purchase offer info and pre-approval together with our realtor. We recommended them to a friend who chose USAA and they regretted it. No personal service, or attention to detail. You can definitely use me as as reference for them. Thanks. From offer acceptance To close, 6 weeks and not a hitch.
~ Jenene H. / Avon, Ohio
Jennifer McClaren of Albemarle Bank and Trust is a CTOM mortgage referral for good reason. Her product knowledge, professionalism, stellar customer service and communication is what sets her apart from the rest. She took her time to find just the right mortgage and rates for our needs. She cared for us throughout the entire process, looking out for our best interest. I wouldn't hesitate to do business with her again as I'd love an excuse to connect with her! I was a client and she became a friend. Thank you Jennifer and your awesome team at Albemarle Bank & Trust!
~ Jenny R. / Air Station Cape Cod, Massachusetts
West Town Bank & Trust
Moving to a new area can be overwhelming on it's own, but adding in making a first time home purchase can really take stress to a whole new level. Adding to the stress, my husband was underway for most of the home search and mortgage application. I first tried to find a realtor and mortgage provider on my own, and was not happy with the result (total disregard for my time, my concerns, etc.). After finding your site, I contacted Jennifer online, and she called me on the phone right away. She was able to answer all of my questions and put my mind at ease. She also got us all of the numbers we had been looking for (price range, monthly mortgage payment) the same day. Jennifer was extremely patient with me, responding to every one of my (MANY) emails, texts, and calls throughout the several month long process. She was prompt and organized, something I came to realize is unfortunately not the standard. She never hesitated to take time out of even her personal schedule if we needed an updated document or if we had a question. She was a pleasure to work and was able to take something that terrified me and turned it into something that wasn't painful at all.
I am so grateful to her for helping us purchase our family's new home! ~ Stacy S.
We recently went through our ninth PCS, moving from Kodiak, Alaska to Cape Cod, Ma. We decided for several reasons to buy a home this time and were referred to Jennifer McClaren. Due to the geographical distance of our home purchase and the fact that my husband was deployed, the uncertainty and stress level with the financial dealings was a scary thought, but once we spoke with Jennifer the first time our fears were put at ease. She was not only professional and knowledgeable, she listened to our concerns and helped us through each and every step along the way. She was always available to help us in any way and to keep us updated on where we were in the loan process. Jenniferʼs hard work and dedication to her clients, would explain why she is a preferred lender on the COTM website. Without thinking twice I would recommend Jennifer McClaren to any Coastie looking for loan assistance in buying a new home. She is available to help with any of your lending needs, no matter where you are heading next in your Coast Guard life! ~ Elizabeth C. [Cape Cod, Ma]
Jennifer McClaren (Albemarle Bank and Trust) showed us what honest mortgage banking is all about...We had initially intended on renting a home in Cape Cod, considering we still own our first home in Virginia Beach and were aware of the out of pocket expenses that come with buying a home. After researching packages that other major banks (Navy Federal, USAA, etc) were offering I was blown away by not only the amount of money Jennifer could save us, but by the true customer service and attention we received. Albemarle not only saved us THOUSANDS of dollars in closing costs with their “honest banking” mentality but with Jennifer’s diligence and professionalism we were able to meet a very close closing deadline. I can honestly say, we will never consider another bank for our future mortgage needs. -- Kari E.
Jennifer McClaren was such a pleasure to work with when buying our second home. She made the home buying process so clear and easy to understand by going into detail about our options and explaining everything to us. Jennifer was extremely easy to work with and was always just a phone call away! I really enjoyed working with her and her team. If you are thinking about purchasing a home, I highly recommend giving Jennifer a call to talk about your options!!!
-- Meghan R.
After working with Jennifer McClaren from Albemarle Bank & Trust, we wanted to make sure our experience was passed along to other families on the hunt for a new home. After receiving a recommendation from a fellow mom at our son's daycare in Cape Cod, we decided to try a shot at buying our first home through Albemarle Bank. We were relocating to Virginia (from Massachusetts) and knew we would have to complete the whole home buying process via remote. Jennifer was completely understanding and made the process as simple as possible. She even gave us her personal cell phone number to call when we had questions (which we did multiple times!) and made sure she had our files available for review while she attended two family vacations out of state. She was very polite, positive, professional, and knowledgeable. She made us feel like we were working with one of our friends, which was very comforting. Thanks to Jennifer, we are first time homeowners now and couldn't be happier. If you know anyone looking to buy a home, please refer them to her, as we will be doing the same!
-- Crystal and Jared T. / Virginia
Our experience with Jennifer McClaren with Albemarle Bank & Trust was fantastic. We saved money in closing costs and the entire process was so simple. Almost everything was done electronically, but we could contact Jennifer directly at anytime with questions. She definitely knew what she was talking about with regards to which loan suited us and was a pleasure to work with. I would recommend her to family & friends!
-- Heather F.
We used Albermarle Bank and Trust when we bought our house in Cape Cod. Our agent was Jennifer McClaren and we had a great experience. We were living in California so there was a three hour time difference and Jennifer would take my calls any time I needed to talk to her after her work hours and even weekends. She was always straight up with me and always had our best interest in mind. She was very personable, had the best rates, and went above and beyond to make sure we got the house we wanted. I would highly recommend her and her bank to anyone buying a house.
-- Michael L. / Cape Cod, Ma
A huge thank you to Jennifer McClaren and the rest of the team at Albemarle Bank & Trust! During our recent home purchase, Jennifer went above and beyond any expectations we had. This was only our second home purchase, our first being over 10 years ago, so to say the least we were not pros. The idea of using a lending company in North Carolina for a home purchase in Washington state while living in Alabama wasn't the most comforting idea until we made our first call to Jennifer. Despite the sale being a "by owner" Jennifer immediately put our minds at ease that everything would be completed without a hitch. Every question or concern we had throughout the entire purchase was immediately answered no matter what time of day or night. It was amazing to have such a dedicated person that you could count on to call and talk with if you needed. We truly can't say enough about the professionalism and individual customer care we received. We highly recommend Jennifer and the team at Albemarle Bank & Trust! -- Ryan and Marsha H. / Washington
We contacted Jennifer McClaren shortly after new year's this past winter. We were thinking about getting another VA loan on a second home in Clearwater. Jennifer was an absolute pleasure to work with all the way from Kodiak Alaska via text email and phone calls she had us lined up with a great loan in time for our home search. Keep up the great site. We also found our Realtor team Jackie and Geoff Borree through your site. They worked extra hard for us finding a house down here in Florida. We did everything over the internet and it worked out perfect. We are currently in our new Florida home for a week now and could not be happier. We closed in Late May and Jackie took care of the house for us while we were moving from Alaska for over a month she cared for pool and made sure the house was in great shape for our arrival. Thanks again. -- Kevin C. / District 7
I want to give a shout out to the incredible Jennifer McClaren of Albemarle Bank and Trust for working with us for nearly 6 months to help us secure the perfect home in Jacksonville, Fl where my husband is stationed. Jennifer and her bank specializes in home loans for military families (a big hit with Coasties might I add) and knows the VA process like the back of her hand. She saw us through two losses during the process, one 20 days from closing and the other in the bidding process, and never stopped fighting for us with our realtor. If you are looking to buy please keep her in mind. I cannot speak highly enough of her...This was our first home purchase which can be very scary but these ladies saw us through and were available around the clock to accommodate our needs when we were getting ready to PCS from Hawaii. I hope they can help you all too! -- Michelle& Drew D. / District 7
I absolutely CANNOT say enough positive things about Jennifer McClaren with Albemarle/West Town. She has been beyond amazing to work with during the purchase of our new home. We're purchasing a home without any realtors involved and Jennifer has been a God-send. Beyond the great rates she got for us, she also understands VA loans inside and out. I. The absence of any realtors, she has been the cog in the wheel that has kept everything moving smoothly. She has worn many, many hats and has truly gone out in f her way to make this a great experience for us, to make sure all of our needs are met and to help us close on our "forever home". We feel so blessed to have worked with her and to have taken the leap of faith to step out of our comfort zone and go with a different lender than we were previously familiar with. She has been exceptional and phenomenal and I highly, highly recommend Jennifer McClaren of Albemarle/West Town!
-- Brook C. / AL
I would like to send you a short letter to express how pleased I was working with Jennifer Mcclaren from Albermare Bank. We recently sold and purchased a house. One was in Safety Harbor Florida and the other was in Mobile Alabama. Jennifer was only involved in the purchasing of the new home in Mobile but often went above and beyond to give me advice and assistance with little issues that arouse while trying to sell the house in Saftey Harbor. That in itself helped decrease the amount of stress I was experiencing. As far as the purchase of the Mobile Al. house, she was always easy to get in contact with no matter the time of day or day of the week and did everything in her power to ensure that the house closing went on schedule. I will be giving anyone who is purchasing a home in the future her contact information and recommend her with the highest praise. -- Kyle T / USCG
Working with Heather Hunter has been great! She went above and beyond to make sure the buying process was as easy as possible, especially since we were buying from Florida! She always responded without delay so we were never left in the dark wondering what was happening with our loan process.
-- Nathan L.
I received orders to Maryland, moving from St. Petersburg, FL. My wife and I already own a home in Rhode Island and utilized a VA loan to purchase that home. Knowing that we would most likely be living in Maryland for the next six or so years, we really wanted to purchase a home to settle into one place, rather than renting and potentially moving one or more times. I contacted Jennifer, as one of the COTM recommended mortgage officers. After speaking with a big bank lender, who told me there weren’t any options for us with them, I was honestly thinking there wouldn’t be much we would qualify for, based on having already used the VA loan. Jennifer took our information and very quickly found some non-VA options for us to be able to buy our current home.
She completely understood what our situation was with future BAH, restraints for releases from housing etc… It was very apparent to me, after just the first phone call, that Jennifer was fully versed in military moves - especially the time constraints. I never had any issues getting in touch with her, by phone or email, to answer any of the questions I had along the way. She kept me well-informed of the process, upcoming required documentation, and what I should expect moving forward.
No sooner than we wrapped up the pre-approval process, we won the bid on our home. Jennifer quickly reached out to our realtor and kept the ball rolling. She kept me moving on filling out electronic documentation, which was super easy thanks to her, and let me know what documents were pending, or required further explanation etc… Having dealt with a big bank lender during our previous home purchase, I was completely blown away by the individual attention I received when getting everything done. As we approached our closing date, I received some caution from my realtor that I needed to be proactive in keeping my loan officer engaged to ensure all of the paperwork was completed on time. Much to my surprise and delight, I never once had to seek out Jennifer to get something done, in fact I think I was the one holding up the process at times, not her! She was consistently several steps ahead of me. Upon closing, my realtor remarked how on top of everything Jennifer had been, and that from the loan-side of the purchase, it was one of, if not the, easiest transactions she had ever worked on - all a testament to Jennifer’s hard work and dedication.
I can’t express the gratitude we have for the experience we had with Jennifer. I would highly recommend her to any Coastie, nationwide, for their upcoming home purchase. Her attention to the details and individual attention to her clients is absolutely top-notch and her knowledge of any/every type of loan option is truly exceptional.
Thanks COTM for listing Jennifer as a recommended mortgage officer, and thank you Jennifer for all of your hard work getting us into our new home! -- LT Ryan W. / District 5
I highly recommend Marilyn Turner, Senior Loan Officer of Albemarle Bank and Trust/West Town Bank for all of your mortgage needs. As a Realtor who caters to the military population, I can't tell you how very important it is to have a mortgage broker who understands all of the ins and outs of VA (and conventional) loans, from first time home buyers to folks who wish to refinance, Marilyn Turner gives a personal touch to all of her transactions. Wonderful communication - Marilyn is always a phone call or email away and there is always a smile at the other end. Can't tell you how many times we communicated after hours and on the weekends, works very hard to get things done for my clients! Because she always took the best of care of my clients, my husband and I recently refinanced our home with Marilyn and can't tell you how extremely smooth and painless it was. With all of the new real estate and mortgage laws commencing this October, it is imperative to have someone who understands all of these new changes to make the home loan process a true pleasure! Give Marilyn a call, you won't be disappointed!
Barbara W., / District 7 [realtor]
When my husband and I were discussing whether or not to buy a home we were skeptical because the banking part scared us. As a family of 5 we just didn’t need any additional stress. Heather Hunter came highly recommended and from our first phone call I felt at ease and knew that we really could do this. I enjoyed and learned so much through our home buying process. Heather made things easy to understand and there was not one time I felt overwhelmed. I could email or text her at 10pm and I always got a response minutes if not seconds later. Albemarle Bank and Trust and Heather Hunter, THANK YOU! -- Katelyn G. / EC City, NC
After purchasing our first home in Florida, we finally closed after going through two lenders and three different closing dates; what a mess! With that being such a long, very involved process we were hesitant to go through it again, until we meet Jennifer McClaren at Albemarle Bank. After talking to Jennifer on the phone, we felt very comfortable about possibly buying again. Well it didn’t take long after that call that we decided to purchase another home, this time through. Well we just closed on our second home last Friday with Jennifer and couldn’t be happier with the wealth of knowledge and service she provided to my wife and I. I don’t know how she does it but working with her on our home purchase was such a breeze! Jennifer was there for us every step of the way explaining everything and answering any questions we came up with. With Jennifer in North Carolina, us in Wisconsin, and purchasing a house in Georgia, we still cannot believe how smooth everything went by closing on our original closing date. We can’t thank her enough for all her hard work and dedication to getting us this loan. I would strongly recommend Jennifer to anyone whether it will be a first, second, or third home purchase. Jennifer is very friendly and approachable; if you want a smooth organized process to purchase your home, give her a call!
Thank you Jennifer!!
–Kyle and Katie
My wife and I have bought, sold, and refinanced houses with nine different mortgage lenders over the last 20 years, and I can honestly say that I have never had a more pleasant experience than this last time when I chose to trust Jennifer McClaren with Albemarle Bank & Trust. We were introduced to her here, on COTM, and just as everyone had said before us, she was absolutely amazing! She was with us every step of the way, and when we needed to get a hold of her, she was there—we’re talking even nights and weekends! One of Jennifer’s qualities that truly stood out is that she genuinely cares about her clients. Not only did she make purchasing our last home incredibly easy, she also took the time to give us some excellent advice when we ran into problems with a different home we just happen to be selling at the same time. She is not there to simply close your loan, she is there to help you feel comfortable with the entire process. From now on, when people ask us for a recommendation on a mortgage lender, it will forever be Jennifer McClaren!! There is absolutely no better choice out there! Give her a call and start working on your next home purchase: Jennifer C. McClaren, Loan Production Manager, (252)482-2412
-- Jason M / USCG ASNO
Heather Hunter made our first home purchase unbelievably effortless. Heather was always so polite and personable in every e-mail and phone call. Her efficiency and availability was outstanding. Our realtor and closer even raved about how wonderful our loan officer had been throughout the process for them, too. Short and sweet: Go with Albermarle Bank & Trust! -- Rachel C.
Prior to our recent transfer we had the daunting process of looking for a loan to purchase a house at our new duty station. After inquiring with three different banks, we discovered Albemarle Bank and Trust and our agent Heather Hunter. After talking with Heather and getting the details of the loan, she was able to secure us with a lower interest rate, lower costs on the loan, and Heather had a lot better attitude than other banks. We decided to go with Albemarle Bank and Trust due to the lower costs and better customer service! --- Ben G. / USCG
In the spring of 2016, our family received confirmation of an upcoming military transfer to Elizabeth City, NC. We’ve known for years that we wanted to retire in Edenton and would need to establish a relationship with a bank in the area. We found Albemarle Bank & Trust after a quick Google search of local banks. I called Jennifer McClaren to inquire about obtaining a home mortgage through them and she guided us through the whole process, from start to finish. Communication was superb; voicemails, emails, and even text messages had near immediate response. Many people say that buying a home can be stressful, but we found it to be just the opposite. Our home mortgage experience with Jennifer and the other staff at Albemarle Bank & Trust was outstanding with little to no stress involved. I believe Jennifer’s prior experience and knowledge of military pay and the VA loan process helped to streamline a rather arduous process. We have been so pleased with our experiences with the knowledgeable staff that we have moved all of our banking business to Albemarle Bank & Trust. They truly value their customers and know us by name. Albemarle Bank & Trust is our trusted hometown bank. -- Douglas T. / USCG C-130
This is my second time buying a home using the VA loan. We have always done everything through USAA because that is our comfort zone. I saw many testimonials about others Coasties using West Town bank and working with Jennifer McClaren to buy a home so we contacted her. Our experience was wonderful and Jennifer was always just a phone call or email away. She made the whole process so easy and smooth. It was was less stressful then when we purchased our firsts home through USAA and I think this is due to us having one contact and always being able to reach her. I would definitely use her again and recommend her to anyone wanting to buy no matter where you are in the US. -- Tahnee K. / CG Spouse
As a first time home buyer I had heard all kinds of horror stories about the loan process and I am thankful to say mine was anything but! There is really only one person to thank and that is Jennifer McClaren (Albemarle Bank and Trust.) She made what could have been a stressful and long process absolutely painless. Being a first time home buyer she took the time to explain the process, keep me informed all the while looking out for my family’s best interest. One of the things I was extremely impressed by was how easy it was to get in contact with her. From day one I had her personal cell number, email and work number and all of which she answered at any time of the day. After speaking with friends and family about the whole process everyone told me how rare and extremely fortunate I was to work with someone so professional, knowledgeable and caring. We closed on our house in August and because of Jennifer and Albemarle Bank and Trust I locked in the best rate on the market. I would HIGHLY recommend Jennifer to anyone looking to purchase a home! Thanks again Jennifer McClaren and all the staff at Albemarle Bank and Trust.
Tison and Kyley V. / District 7
We just closed on a house yesterday with Jennifer as our lender. This was the best experience I have ever had with a financial institution and I worked in banking for 10+ years! She was on top of everything, responded to messages even at crazy hours and made this a seamless transaction. I will always refer her if anyone I know is in the market for a lender, top notch service all the way!
Cathy and Brad K. / USCG District 7
My wife, Sharon, and I utilized the COTM page to gain a perspective on our new duty station regarding the rental market for our new duty station, as we prepared for our impending transfer. However, during our onsite house hunting trip we found a home that we wanted to purchase. Even though we had found this home, I continued to scan the page because you never know when something better might "pop up". At this time were already pre qualified through USAA, but during the course of scanning the page I kept seeing kudos being thrown out to various realtors, financiers etc, and always looking for the best deal I decided to do a little more rate shopping, and contacted Jennifer McClaren of West Town Bank (amongst others). Jennifer proved to be just short of AMAZING! She was not only able to beat USAA's interest rates, she also didn't have any "third party fees". This was a huge savings. However, that's not the extent of what she did for us! Our Property was a "By Owner", and the seller did not want to deal with any realtors. While we have bought and sold before, we never did a by owner, and Jennifer made it totally painless by leading us through the entire process; She was in constant contact with us, and we never felt lost or alone; She took my calls at all hours, even while she was gardening on a weekend! Jennifer really went above and beyond what one would think a loan officer would do. She provided the best service, and is one of the most genuine, honest, and cheerful people that we have ever dealt with in the banking industry!! We HIGHLY recommend that anyone (seasoned and newbies alike) looking to purchase a home contact her.
Jeff B. CWO3
West Town Bank & Trust (WTB&T) was the most incredible experience we have ever had when making a purchase on a new home. Not only were the rates far better than all larger banks, but the support and dedication of the team at WTB&T to lock in the lowest possible rate was evident. WTB&T truly works around the clock to ensure the process is completed with 100% accuracy while making the buyer feel comfortable and well informed throughout the process. Additionally, WTB&T is very familiar with the service's rank/pay structure, the PCS process and entitlements, and accommodating to our dynamic work hours. I have recommended WB&T to more than 20 other members throughout the service and without a doubt, they will be the first bank I call with my next purchase! Thank you so much for the time and continued support to make our dream house into our new home!
Jennifer and her team at West Town Bank & Trust/Albemarle Bank & Trust made the whole mortgage process very easy for us as first time home buyers. There were several nights that Jennifer would stay up late just to get us the required documents needed to close on time, and also to answer any questions we had. Jennifer also worked very closely with our realtor which made us feel like we had a team on our side while buying our house. I would strongly recommend Jennifer for any of your mortgage needs! -- Joseph and Andrea K.
Lori did a great job working with me long distance as I executed a move from California to North Carolina. She answered every detailed question I brought to her, as I am the painful customer who reads every word before signing any documents. I highly recommend Lori, she brings competitive rates, and top notch service. I will use her as a lender again. - Nick P.
Jennifer McClaren is by far the most efficient loan officer I have ever done buisness with. During my last home purchase, she was able to have my loan finalized with a 30 day closing window! She often worked from home late into the evening making sure that all of the documentation needed to satisfy underwriting was sufficient. She was on vacation in Myrtle Beach, SC the week of my closing and still had a few items to clear up with the underwriters but still found time to ensure my purchase process went smoothly and as stress free as possible. She is extreamly thurough and is one of the most personable people I have ever had the pleasure of doing buisness with. I would recommend her services to anyone looking for competitive mortgage rates without hesitation.
-- Kristofer S.
"Using Albermarle Bank & Trust was the best decision we made when we decided to buy our first home. From the beginning they offered the best rates and we instantly knew we were in good hands with Lori Matta as our Mortgage Loan Officer. She was there for us every step of the way and went above and beyond her job description. She insured we understood the whole process and each step a mortgage entails. However, even though they did their job, Lori Matta and Jennifer McClaren didn’t stop there. They ensured the whole mortgage process was a smooth one, but they also ensured our home and the moving process went as planned. And when it didn’t, they left my family speechless. Their kindness and compassion during a difficult transition assured we would be lifetime customers of theirs. Although, I am not sure customer is the correct word…because they don’t treat you like one. Instead, at Albermarle Bank & Trust, you are family. I wouldn’t trust anyone else with my mortgage needs. "
-Michael & Amanda Currence
Jennifer McClaren from West Town Bank was amazing. She came recommended from another Coastguard family. Jennifer exceeded our expectations. She educated us as first time home buyers, and was always there when we needed her. She was on the east coast and our agent and new home was on the west coast. We were faced with bad agents and brokers, but Jennifer saved us. I will reccomend her to everyone I meet. I can't say enough about how great Jennifer is.
-- James D. / USCG
Update: The Albemarle Bank & Trust name has been recently retired and we are using
our parent name West Town Bank & Trust.
Same great Team of ladies.......Same Amazing Service!
I saw numerous post about the great service provided to Coasties by the folks at West Town Bank & Trust. My husband and I contacted Marilyn and we were not disappointed! We contacted Marilyn after switching mortgage brokers so we were on a serious time crunch. She always kept us informed of where we were in the process and was readily available to answer our calls. If she didn't pickup right away, our calls were returned in a timely manner. When she sent us an email, she always followed up with a phone call. Not once did we have to scramble to provide information due to her lack of asking. She was always on top of it and it was a pleasure working with her.
Thank you Marilyn for making our home buying process a success. -- Michelle & Chris G. / USCG
Mortgage lending made easy!
Mrs. Whitley and West Town Bank were such a pleasure to work with! They are based in North Carolina and we bought a house in Washington, but we didn’t want to use or trust anyone else! We are a military family and first-time home buyers, her knowledge and familiarity with the VA loan made the process smooth, effortless, and pleasant. Even though we have a 3 hour time difference LeAnn, and West Town Bank’s mortgage lending director Jennifer, were absolutely wonderful, caring and always there for us AND our realtor whenever we had questions or concerns. They were always honest and gave their best opinions, advice, and created a plan that was perfect for our family. Very friendly and easy to talk to! Definitely recommend LeAnn and West Town Bank for your mortgage lender! We will definitely be using them again when we buy another house in the future! Thank you so much for helping us buy our first home!! -- Amanda and Lukas Z. / USCG / Wa
I just wanted to share how pleased I have been with the service of Marilyn Turner and the mortgage team at West Town Bank and Trust. I first found her on this very same Coasties on the Move site when we were being stationed in Paducah, KY. She knows the ins and outs of the VA loan process and made the whole thing so easy for us. I used her again last year when we purchased in Carolina Beach, NC. I am currently going through a refinance with her and she does not disappoint. She is professional, incredibly kind and helpful and just an all-around awesome person. It doesn't matter where you are; she will make you feel like she is just down the street with great customer service and timely updates. She is great at reassuring me and answering any of my questions. She responds incredibly quickly to emails and phone messages (in the rare case that I get her voicemail instead of her in person). She will be available for you!!!
She is my loan officer for life!
~ Heather S. / USCG
I am so thankful for Coasties On The Move... this Facebook group/site has not only provided a place where we can get transfer advice, housing sale info, etc from other Coasties but I would have never found Jennifer McClaren without it!!! Jennifer McClaren is one of the preferred lenders for COTM and I can without a doubt say that SHE IS THE BEST! When I first found Jennifer, I priced out loans with USAA, Navy Federal, Bank of America, etc and was blown away when I saw how much money we could save by using Jennifer because her bank doesn't charge all of the ridiculous fees that other big banks do. If you have any doubt, feel free to get a few quotes and you'll see for yourself how much she can help you! Since then, we've used Jennifer for all of our loans and have recommended her to countless friends and family who have all raved about their experience. Our last home purchase was done without a real estate agent, and Jennifer not only handled the loan aspect of the purchase beautifully, but she went out of her way to ensure I handled the entire purchase process correctly! Jennifer and her team are efficient, knowledgeable, always available for questions/explanations, and they go above and beyond to offer exceptional customer service!! We are forever grateful for Coasties on the Move and Jennifer McClaren! ~ Ron and Kari E. / USCG